Coronavirus (COVID-19)

To our valued customers,

During these unprecedented times for all of us, as COVID-19 continues to expand globally, we want to communicate our commitment to business continuity while at the same time, ensuring the health and safety of our customers and employees.

The situation is changing day-by-day, and we are rigorously following the government guidance as it is released, with a calm and measured approach, in the best interests of our clients and our staff. We are continually monitoring our business operations for the safety of the community and our staff.

We believe this includes taking immediate action to limit travel to and from our office until further notice. Therefore, we will close our office for unscheduled visits however we will still attend scheduled appointments either at the office, at your property or via video conferencing such as FaceTime. Our phones will be answered, and we are confident we can still provide the highest level of service.

When attending viewings, if you or anyone are showing symptoms, we will not be able to take you into properties until the recommended period has lapsed and you are no longer showing symptoms. We will of course be delighted to discuss any property details via email or phone and will book you in for viewings as soon as you’re well enough. If your household is in period of isolation, please do let us know if we can be of any assistance.

We believe these measures will help mitigate the spread of COVID-19 and keep our staff and the community safe whilst keeping the business running. You can confidently expect the same high level of productivity and service from our team, during this time. Please continue utilising our normal contact numbers and working with us for all activities.

We thank you for your support and understanding.

Global Estates
Please do call us on our usual number 0208 682 5100 if you have any questions.

Privacy Policy

This Privacy Notice sets out the basis on which any personal data we collect from you through our website (http:// www.globaleagents.com) (Our Site), or that you provide to us through Our Site or via other methods you may communicate with us such as email and by phone, will be processed by us. We respect your privacy. Any information you provide is confidential.

Global Estates 

Applicability

This Policy applies only to your use of this website, which may contain links to other websites. We have no control over how your data is collected, stored, or used by other websites and we advise you to check the policies of any such websites before providing any data to them.

 

About this website: The purpose of this website is to provide property related marketing information and other services as undertaken by Global Estates.

Information we collect and process about individuals

We only store data that is necessary and relevant to the services provided by our company. Any processing of your data is only done to provide or perform the services you have requested. 

We collect and process personal information from individuals, who register on this website to receive marketing material.

The information collected includes your name, telephone number and email address together with other personal information that you may provide at the time of registration. 

Why we collect your personal data

We need to collect some personal data from you so that we can provide you with the services you have requested by registering on this website. We will not collect any personal data that we do not need to provide these services to you.

What we do with your personal data

We will use the data you have provided to match you to suitable properties and send you property marketing emails. We do not share your personal details with unaffiliated groups without your explicit permission. We may share some of your personal information with certain groups, e.g. affiliated third parties and contractors such as our database administrators, for the sole purpose of helping us provide property services to you. These groups do not share your personal information or use it for any purpose other than as instructed by us.

When you give Global Estates your personal information, we take steps to ensure that your information is treated securely. Whilst we strive to protect your personal information, Global Estates cannot guarantee the security of any information you transmit to us across the internet and you do so at your own risk. The safety and security of your information also depends on you. Where you have a password to access certain parts of our website, you are responsible for keeping this password confidential. We ask you not to share your password with anyone.

Where your data is stored

The data that we collect from you via this website is stored on servers which are hosted in a secure location in England UK. We do not store or process individuals’ data outside of the European Economic Area (“EEA”). 

How long we will keep your personal data

Global Estates retain any personal information you have provided through this website for as long as is needed to provide you with an appropriate level of service, or until you request that it is deleted. Even if we delete your personal information it may persist on back-up or archival media for legal, tax or regulatory reasons.

Our lawful basis for processing your personal data

When you register on this website and we collect your personal data, our lawful basis for processing your data will be our “Legitimate Interest” in providing you with property marketing information and/or services that you have requested by registering on this website.

Submitting registration information

The site registration forms require you to supply contact information: your name, telephone number, and email address. By submitting the registration information via this website, you agree that Global Estates can use this information to match your property requirements and contact you. If you register on this website, we will keep a record of that correspondence. This website also includes Contact Us forms where you specify your preferred method of contact. Whether this constitutes a registration will depend upon the further details that you provide. 

Your rights

You have the right:
To be informed
Of access
To rectification
To erasure
To restrict processing
To data portability
To object
In relation to automated decision making and profiling.

If you believe that the personal data we hold about you is incorrect you have the right to request in writing a copy of this data, free of charge, and have it corrected, restricted or deleted. If you wish to complain about the way we handle your personal data you can contact us to have the matter investigated. If you are not satisfied with our response or you believe that we are not processing your personal data in accordance with the law you have the right to complain to the Information Commissioners Office.

Removal from list

You may remove your information from the registration list and opt out of future marketing communications from Global Estates by sending an email to info@globaleagents.com. The subject line should contain only one word: REMOVE

Cookie Policy

A cookie is a small string of text that a website can send to your browser to store user information for the purposes of distinguishing your browser from a previous visitor by saving and remembering any preferences or passwords that may have been set while browsing that site. Currently this site uses (Google Analytics) cookies. You are free to refuse cookies from this website but this may prevent you accessing some parts of this site. Cookies do not store or pass any personal data from this website.

What information is automatically collected when you visit this site

When you browse on this site your e-mail address is not automatically collected but our server may automatically gather and store the following information about your visit:

  • Your IP address.
  • The type of browser and operating system used to access our site.
  • The pages you visit.
  • The date and time of your visit.

We analyse our website logs to constantly improve the value of the materials available on this website. Our website logs are not personally identifiable, and we make no attempt to link them with the individuals who browse the site. We use your IP address to help diagnose problems with our server, and to administer our website. An IP address only provides information about who your Internet service provider is. It cannot be used to personally identify you.

Changes to this Privacy Policy

We may make changes to this policy from time to time. If we do, we will post the changes on this page. We recommend that you check this policy regularly. If the changes are significant, we may also inform registered users of these changes by email.

Contacting us about this website

If you have any questions about this privacy statement, the practices of this site, or your dealings with this website, you can contact:

 

Global Estates
239 Mitcham Road, London, SW17 9JG
Email: info@globaleagents.com
Telephone: 02086825100

Global Estates is the trading name of Tooting Estate Agents Limited registered at 239 Mitcham Road, London, SW17 9JG.
Company Registration No: 05647576
VAT Registration No: 97914838896