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To our valued customers,
During these unprecedented times for all of us, as COVID-19 continues to expand globally, we want to communicate our commitment to business continuity while at the same time, ensuring the health and safety of our customers and employees.
The situation is changing day-by-day, and we are rigorously following the government guidance as it is released, with a calm and measured approach, in the best interests of our clients and our staff. We are continually monitoring our business operations for the safety of the community and our staff.
We believe this includes taking immediate action to limit travel to and from our office until further notice. Therefore, we will close our office for unscheduled visits however we will still attend scheduled appointments either at the office, at your property or via video conferencing such as FaceTime. Our phones will be answered, and we are confident we can still provide the highest level of service.
When attending viewings, if you or anyone are showing symptoms, we will not be able to take you into properties until the recommended period has lapsed and you are no longer showing symptoms. We will of course be delighted to discuss any property details via email or phone and will book you in for viewings as soon as you’re well enough. If your household is in period of isolation, please do let us know if we can be of any assistance.
We believe these measures will help mitigate the spread of COVID-19 and keep our staff and the community safe whilst keeping the business running. You can confidently expect the same high level of productivity and service from our team, during this time. Please continue utilising our normal contact numbers and working with us for all activities.
We thank you for your support and understanding.
Please do call us on our usual number 0208 682 5100 if you have any questions.